Browsing All posts tagged under »respect«

Handling Adversity/Martin Rosenfeld,JD

April 28, 2018

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How did Southwest Airlines handle the air disaster after the engine malfunction on Flight 1380? According TO Scott McCartney, in an April 28,2018 WSJ article, airline employees were immediately dispatched to help airline passengers with travel arrangements and even trauma counseling. But how does one deal with the negative publicity that accompanies tragic stories such […]

An Approach to High Conflict People/Martin Rosenfeld

July 24, 2011

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Bill Eddy is an attorney, mediator, and therapist. In July’s edition of mediate.com,Attorney Eddy explains how to deal with High Conflict People by a method called E.A.R. We can ca;m people’s upsetedness by showing Empathy, Attention, and Respect. Working with the self-evident proposition that High Conflict People get upset rather easily, Attorney Eddy lays out […]