Browsing All posts tagged under »listening«

Dean Rusk on Persuasion/Martin Rosenfeld, JD

March 1, 2020


Want a great quote about the power of mediation? Try this one by the 1960’s Secretary of State, Dean Rusk: “One of the best ways to persuade others is with your ears — by listening to them.” The art of listening in a mediation begins with the mediator. However, the skilled mediator needs to model […]

Constructive Conversation/Martin Rosenfeld, JD

December 23, 2017


A recent article appeared at by Judy Ringer. The title of the article is straightforward: “We Have to Talk: A Step-by-Step Checklist for Difficult Discussions.” All discussions where this undergird a non-agreement are difficult ones. In the discussion that is sub-titled “Inquiry”, several trenchant points are made. 1. Maintain curiosity The late radio psychologist […]