Browsing All posts tagged under »Listening Skills«

A Quote For a Year That Has Passed/Martin Rosenfeld,JD

January 3, 2021

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This past year of 2020 was one filled with divisions, fighting words, and verbal assaults. It is helpful to consider a quote that talks of peace and a pursuit of peace. This quote is by Peter Drucker: “The most important thing in communication is to hear what isn’t being said.” Sometimes what is not said […]

Peaceful Coping /Martin Rosenfeld, JD

November 28, 2020

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In the November 25, 2020 WSJ, Elizabeth Bernstein provided, in her article about politics and polarization, communication tips from William Doherty. How does one talk to someone whose views differ from their own? This article preceded Thanksgiving, and clearly there was an assumption that Holidays bring people together (at least on Zoom), this leads to […]

A Lesson From Social Media/Martin Rosenfeld, JD

October 27, 2020

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Damon Centola is a Professor at the University of Pennsylvania. He recently conducted an experiment in which he divided diehard Democrats and Republicans into “echo chambers”. There, each group was put into close proximity with those who held differing political beliefs. After these interactions, the participants were shown to have become less polarized rather than […]

A True Mediator?/Martin Rosenfeld, JD

June 3, 2020

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VP Biden spoke about the tragic events of recent days. (Is that all it has been. It seems like a lifetime.) He promised that if elected, he will listen to people and try to get it right. Is that not the role of the mediator? Trying to defuse toxic situations. Listening. Guiding. Faciliating. Trying to […]

Listening is a Lost Art/Martin Rosenfeld, JD

December 14, 2019

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Dean Rusk, the late Secretary of State for two administrations, once said the following: “One of the best ways of persuading others is to listen to them.” One of the cardinal teachings of Dale Carnegie is that people want to know they are being heard. Strong leaders use their ability to listen to accomplish a […]

Listening/Martin Rosenfeld, JD

August 18, 2019

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A good mediator must be a good listener. What happens when one feels s/he is being heard? William Ury, mediator guru, sums it all up in one sentence: “When you listen to someone, it’s the most profound act of respect.” Many complain in life that they are not “being heard”. It is often no wonder; […]

A Hero Dies/Martin Rosenfeld, JD

August 26, 2018

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This weekend saw the death of one of the true heroes we have left in America. The name of the gentleman was Senator John McCain. In a tweet, Peter Baker of the NYT summed up the Senator’s life by saying that he was not remarkable because he was a perfect person. He was remarkable because […]

Two Parties, Two Sides/ Martin Rosenfeld, JD

August 13, 2018

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In a post dated August 12, 2018, Professor Max H. Bazerman, of the Harvard Business School, discussed negotiation theory. What is it that many people in a negotiation forget to note? “Many people neglect to think about the other side’s point of view.” Think …”about the world from the other side’s perspective.” Each party believes […]

Respect/Martin Rosenfeld, JD

May 16, 2018

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Studs Terkel was an author, actor, and media presence for decades. His radio shows are going to be made available to new listeners online, 10 years after his death. In his memoir “Touch and Go” he explains the art of gaining people’s trust in the following way: “The person recognizes that you respect them, because […]

Having Better Conversations/Martin Rosenfeld, JD

December 2, 2017

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Celeste Headlee has written on “10 Ways to a Better Conversation”. This advice will aid in mediations, negotiations, and all conversations. Among her suggestions are the following: If you expect no response or disagreement, settle for writing a blog. Conversations of all types invite responses. Do not pontificate. Don’t assume your experience is the same […]