Browsing All posts tagged under »civility«

Rep. Jim Jordan’s Jacket/Martin Rosenfeld, JD

November 15, 2019

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The pugilistic US Representative (R-Ohio) does not wear a jacket to public hearings. When asked if he ever wears a jacket, he said that when he needs to show respect (e.g. a visit to meet President Trump) he does wear one. By implication, this means that being invited to attend the Impeachment Hearing is not […]

Saying Farewell/Martin Rosenfeld, JD

April 28, 2019

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Chip Cutter wrote an article for the WSJ (April 11,2019) entitled “Bosses Seek a Kinder Way to Fire People”. Suzanne Gleason, a Director of Staffing for Global Employment Solutions, suggested that empathy is a key component of the termination process. “Help keep the integrity of the person intact.” Compassion for departing employees is of great […]

Handling Adversity/Martin Rosenfeld,JD

April 28, 2018

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How did Southwest Airlines handle the air disaster after the engine malfunction on Flight 1380? According TO Scott McCartney, in an April 28,2018 WSJ article, airline employees were immediately dispatched to help airline passengers with travel arrangements and even trauma counseling. But how does one deal with the negative publicity that accompanies tragic stories such […]

Civility in Mediation/Martin Rosenfeld, JD

January 16, 2017

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A recent post by Atty/Mediator Jan Frankel Schau, appearing at LinkedIn, is entitled “Why Civility Matters in Mediation”. Ms. Schau points out how civility is a necessary adjunct of the mediation process. Civility is needed moreso now more than ever because we have become a fragmented society. Pro-Trump people need to talk about putting the […]

Mediation Creates a Space/Martin Rosenfeld, JD

September 14, 2016

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Attorney/Mediator Michael Aurit added his name to the many who have written articles on how to select a mediator. Attorney Aurit acknowledges the fact that his topic selection, is neither novel nor unique. However, in his article, found  on mediate.com, Mr. Auritt defines the role of the mediator in terms of her/his ability to create […]

When A Patient Gets an Apology/Martin Rosenfeld,JD

February 2, 2016

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A headline in the Wall Street Journal said it all: “Hospitals Learn to Say ‘I’m Sorry’ to Patients.” At Stanford Hospital, a surgeon accidentally caused a new injury to a patient. The patient received an apology, an explanation, and a waiver of the bill, plus an undisclosed settlement.  The protocol was consistent with the adoption […]

The Art of Listening/Martin Rosenfeld, JD

August 29, 2015

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There is one quality that the mediator and the parties to the mediation need to share. It is the art of listening. It is difficult to proceed with any negotiation if a party has the feeling that they are not being listened to.  In a recent post at mediate.com, Mediator Nancy Foster, JD wrote on […]