Browsing All posts tagged under »Alternate dispute resolution«

Dean Rusk on Persuasion/Martin Rosenfeld, JD

March 1, 2020

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Want a great quote about the power of mediation? Try this one by the 1960’s Secretary of State, Dean Rusk: “One of the best ways to persuade others is with your ears — by listening to them.” The art of listening in a mediation begins with the mediator. However, the skilled mediator needs to model […]

When A Patient Gets an Apology/Martin Rosenfeld,JD

February 2, 2016

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A headline in the Wall Street Journal said it all: “Hospitals Learn to Say ‘I’m Sorry’ to Patients.” At Stanford Hospital, a surgeon accidentally caused a new injury to a patient. The patient received an apology, an explanation, and a waiver of the bill, plus an undisclosed settlement.  The protocol was consistent with the adoption […]