Dean Rusk on Persuasion/Martin Rosenfeld, JD

Posted on March 1, 2020

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Want a great quote about the power of mediation? Try this one by the 1960’s Secretary of State, Dean Rusk:
“One of the best ways to persuade others is with your ears — by listening to them.” The art of listening in a mediation begins with the mediator. However, the skilled mediator needs to model this behavior so that the parties, in turn, listen to one another. Listening to another shows respect and an interest in moving forward towards a potential dispute resolution. It is persuasive to listen. Sometimes that very quiet task will unlock the key to new possibilities and new solutions. A maxim found in ancient Jewish literature sums this all up “The key to wisdom is (often) through silence.”