Peter Drucker/Martin Rosenfeld,JD

Posted on July 19, 2018

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Peter Drucker is known for lifelong contributions to management theory. It seems, however, that he may have been on to mediation theory well before the learning curve, as well. Any mediator can attest to the truism that underlies the following two Drucker quotes:

“The effective decision-maker does not start out with the assumption that one proposed course of action is right and that all others are must be wrong. Nor does he start out with assumption, ‘I am right and he is wrong.’ He starts out with the commitment to find out why people disagree.”

“The most important thing in communication is to hear what isn’t being said.”

Mediation process is a way to utilize communication theory to create commonality rather than binary choices. Who can argue with the need for such thinking in our current climate of “My way or the highway”? Mediation makes sense. “Win-Win” does too. Litigation is way behind in this “competition”. Mediate don’t litigate.

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