Having Better Conversations/Martin Rosenfeld, JD

Posted on December 2, 2017


Celeste Headlee has written on “10 Ways to a Better Conversation”. This advice will aid in mediations, negotiations, and all conversations. Among her suggestions are the following:

  1. If you expect no response or disagreement, settle for writing a blog. Conversations of all types invite responses. Do not pontificate.
  2. Don’t assume your experience is the same as that of the other party. Assume everyone has a unique and personalized “take” on what they have experienced.
  3. When you don’t know, be humble enough to say so.
  4. Do not repeat yourself. Do not repeat yourself.
  5. Listen as well as speak. “Most of us don’t listen with the intent to understand. We listen with the intent to reply.” (Stephen Covey)
  6. Go with the flow. Follow what is said not what you rehearsed or had a hankering to say.
  7. Be brief. As Elvis had said: “Give them 5 minutes too little rather than 5 minutes too much.”

Thinking about how you present your thoughts will make mediations, negotiations and conversations more meaningful and more likely to lead to a result that you favor.