Anger and Conflict/Martin Rosenfeld, JD

Posted on November 18, 2017


I just came across and old post by Lee Jay Berman on It is entitled “13 Tools for Resolving Conflict in the Workplace, with Customers and in Life”. It is a well-written overview on conflict and its solutions. Some points Mr. Berman makes about anger are of great consequence to mediation sessions. The anger syllogism can be summed up this way:

*Conflict comes from an escalation of anger.

*When we get angry, our listening ability becomes greatly reduced.

*Since most disputes will eventually get resolved, somehow and some way, why not start the process immediately.

*Look at yourself and ask what role you are playing in keeping that dispute alive.

*Become an active participant in a search for a resolution of the conflict.

The role of the mediator here is to remind each partner of their role in conflict resolution. The Beatles once said it well: “All we are saying is give peace a chance.” Mediate don’t litigate.