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It is not difficult to understand how an apology can move parties from deadlocked positions to the road of Win-Win. What makes for a good apology? Here is the conclusion on one study: Edward Tomlinson of John Carroll University and Roy Lewicki of Ohio State University concluded that participants viewed apologies to be more sincere when […]
August 27, 2016
Indira Gandhi was quoted as saying “You can’t shake hands with a clenched fist.” It takes two parties to stoke a controversy. In a mediation, you would do well to get the parties, or at least one party, to take ownership over the dispute. Once this is done, the search for solutions becomes easier. The […]
August 17, 2016
The Olympics have had their share of stories that fall short of what we expect from a world event. But one moment will long be remembered. In a collision of two Olympic sprinters, Nikki Hamblin from New Zealand and American runner, Abbey D’Agostino fell to the ground in a tangled heap. Runners passed them by […]
August 11, 2016
A number of commentators have pointed out that Mr. Trump keeps missing chances to exploit gaffes by Ms. Clinton because he is so consumed by tweeting on a constant basis. When you are talking all the time, you have no time to listen and to react. George Will recently quoted Winston Churchill describing a political […]
August 30, 2016
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